Be informed about IQOS

Our IQOS coaches are at your disposal to answer all your questions about our IQOS technology.

Be called back by an IQOS Coach

Do you need information about IQOS? Complete this form to be contacted as soon as possible by one of our IQOS Coaches.

We are available from Monday to Friday, from 9am to 7pm, to give you the answers you are looking for. We undertake to contact you shorly after submission of the form.

Your personal data is processed by Philip Morris France S.A.S (the "Company") to manage the customer relationship, to communicate information and commercial offers concerning the IQOS device, to propose to participate in surveys and for the needs of commercial statistics. These data are communicated to the entities of the same group as the Company, as well as to their service providers and subcontractors, and may be transferred outside the EU (after setting up the appropriate transfer guarantees). You have a right to access, rectify and delete data concerning you. You can also object to the processing of your data, request the limitation or portability, and set guidelines regarding their fate in the event of death. You can exercise these rights by calling Customer Service on 0800 814 814 (free call, Monday - Sunday: 08:00 - 22:00 ) or by email to If you feel, after contacting us, that your rights to your data are not respected, you can submit a complaint to the CNIL at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07. For more information about the processing of your data and your rights, please see our Privacy Policy.

  • Benefits
    Discover the IQOS breakthrough and the evolution in tobacco that millions of users are enjoying.
  • Technology
    Discover the IQOS HeatControlTM technology