Welcome to IQOS Care


First steps with IQOS 3 DUO 

Using IQOS is easy. Learn how to use, clean, and charge your IQOS 3 DUO, and find quick tips.

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Find a solution 

We are here to help solve problems you are having with your IQOS 3 DUO.

Discover solutions

Frequently Asked Questions 

Still have questions about IQOS? 

We are here to help you across multiple channels 

IQOS is an electronic device that heats tobacco rather than burning it. It should be used exclusively with compatible tobacco sticks. The use of IQOS is not risk-free.