IQOS 2.4 Plus Details

IQOS is simple and intuitive to use – Discover more here 

Quick start

The basics to start using IQOS

Battery and charging

An easy step, easy to understand

Keep it clean

Keeping your device clean on a daily basis guarantees a consistent experience.

Our IQOS cleaning tools will help keep your device in top condition.

Never twist the tobacco stick while inserting it in your Holder, it can damage the heating blade.


You only need to press once on the Holder’s (Device's) button to activate the heating blade.
Once the light indicator goes from blinking to steady, it’s ready to use.
Pressing the button again may turn it off.


When the light stays white, it's ready to use.

Remember to keep your Pocket Charger (Device) battery charged daily.

* charging is faster if plugged to a wall power outlet than laptop’s USB ports


To ensure your IQOS delivers the experience every time, clean your holder every day with our IQOS cleaning tools.




Our IQOS QOACH program is a free service available to all IQOS adult users. 

A dedicated IQOS Coach will assist you every step of the way and offer one-on-one support on how to use your device.

- Welcome phone call from your personal Coach.

- A support to switch to IQOS. 

- Personalized replies to queries & follow-up communications. 

- Support tailored to your exact needs and schedule.

Enroll during the purchase of a new device in one of our stores or contact us by phone.

IQOS is an electronic device that heats tobacco rather than burning it. It should be used exclusively with compatible tobacco sticks. The use of IQOS is not risk-free.