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How to use your IQOS 2.4

A step-by-step guide:

To begin your heated tobacco experience switching from cigarettes to IQOS, follow these simple steps.
1. Check if your IQOS 2.4 Pocket Charger is turned on by pressing the charger button for 1 second.
Lights are showing on your charger? You are ready to go. If not turn on the IQOS 2.4 Pocket Charger by holding down the charger button for 4 seconds or charge your IQOS with the IQOS official cable and AC Power Adaptor.

2. Open the hinge lid, insert the IQOS Holder into the charger, and close the hinge lid. Wait for the light to flash. This means your IQOS 2.4 Holder is charging.

3. Take the holder out of the charger and gently insert the tobacco stick into the holder. (Remember not to twist the tobacco stick)

4. Press and hold the holder button. The holder light will start pulsing and when the light stays solid, your holder is ready to use.

5. When the holder light fades out, your IQOS time has finished. But don’t worry, just remove the used tobacco stick, and recharge the IQOS 2.4 Holder. 

How to Charge IQOS 2.4

Don’t miss out on those IQOS moments. Make sure your IQOS 2.4 holder and charger are always ready when you need them.

1. You should charge your IQOS 2.4 Holder after every use. To start, first remove the used tobacco stick.

2. Then put the holder in the charger and close the hinge lid. When the light flashes, that means the IQOS 2.4 Holder is charging. 

3. Wait a few minutes and the small light should stop flashing. That means your holder is ready to go!

4. After enjoying 20 tobacco sticks, recharge the charger with the IQOS official cable and AC Power Adaptor. 

How to Clean IQOS 2.4

Keeping your device clean is important, especially if you want to get the optimal use.

1. To start the cleaning process, leave your IQOS 2.4 Holder to cool.

2. Take the cap off your IQOS 2.4 Holder and tap the holder to free any loose tobacco stuck inside.

3. Now remove the lid from the cleaner. Insert it into the holder and rotate the cleaner.

4. From time to time, you should also use the IQOS cleaning stick to clean your IQOS 2.4 Holder (use it gently).

5. Lastly, don’t forget to clean inside the IQOS 2.4 Cap. It’s a good way to make sure you enjoy your IQOS.


1. Inserting tobacco sticks

Assurez-vous de ne pas faire tourner la recharge lorsque vous l'insérez dans votre IQOS 2.4 car cela pourrait endommager la lame chauffante.

See the Quick Start Video

2. Charging your IQOS 

Remember to keep your IQOS 2.4 battery charged daily (little tip - try to charge it at the same time as you charge your phone). Your IQOS 2.4 will charge faster if you plugged to a wall power outlet 

See the video 'How to Charge'

3. Using your IQOS 

You only need to press the IQOS 2.4 button once to activate the heating blade. Once the light indicator goes from blinking to steady, it’s ready. (pressing the button again may turn it off)

See the Quick Start Video

Still have questions about IQOS? 

We are here to help you across multiple channels 

IQOS is an electronic device that heats tobacco rather than burning it. It should be used exclusively with compatible tobacco sticks. The use of IQOS is not risk-free.