First steps with IQOS
Using IQOS is easy. Learn how to use, clean, and charge your IQOS, and find quick tips.
Find a solution
We are here to help solve problems you are having with your IQOS.
Frequently Asked Questions about IQOS
Still have questions about IQOS?
We are here to help you across multiple channels
IQOS Email Support
Send us your query
We will respond as soon as possible
IQOS Phone Support
Want to speak to one of our IQOS support agent? No problem, call us at 0800814814
Available every day from 8am to 10pm
Find your answer online
Full FAQs available here
IQOS Live Chat
Talk with one of our IQOS experts live
Available Monday to Friday from 10am to 6pm
IQOS is an electronic device that heats tobacco rather than burning it. It should be used exclusively with compatible tobacco sticks. The use of IQOS is not risk-free.